Privacy Policy

Last updated: [9th June 2025]

At Cruising Carers and Companions, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This policy explains what data we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Cruising Carers and Companions
Based in Southampton, UK
Email: enquiries@cruisingcarers.com
Phone: 07486361841
Website: www.cruisingcarers.com

We are the data controller responsible for handling your personal information.

2. What Information We Collect

We may collect and process the following personal information:

Identity Information (e.g. name, date of birth)
Contact Details (e.g. address, phone number, email)
Health Information (where relevant, to provide appropriate care services)
Travel Information (e.g. cruise dates, destinations, mobility needs)
Emergency Contact Details
Payment and Billing Information (if relevant)

We only collect sensitive information (such as medical data) with your explicit consent and solely for the purpose of providing our services.

3. How We Use Your Information

We use your information to:

Arrange and provide care or companionship during travel
Coordinate with our partners (such as travel counsellors or accessibility providers)
Manage bookings and logistics
Communicate with you before, during, and after your trip
Ensure your safety and wellbeing while on holiday
Comply with legal and regulatory obligations

We do not sell your information to third parties.

4. Sharing Your Information

We may share your information with:

Trusted partners (such as Ali Parker – Travel Counsellor, and Mobility at Sea) to ensure a smooth travel experience
Healthcare professionals (if necessary for your wellbeing)
Travel or insurance providers (where required to facilitate your holiday)

All third parties are required to keep your data secure and use it only for the intended purposes.

5. How We Store Your Data

Your data is stored securely, either electronically (password-protected systems) or in locked physical storage. We keep your data only as long as necessary to fulfil our services and legal obligations.

6. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate information
Request erasure of your data in certain circumstances
Object to processing or restrict how we use your data
Withdraw consent at any time (where processing is based on consent)
Lodge a complaint with the Information Commissioner’s Office (ICO)

7. Cookies and Website Use

Our website may use cookies for basic functionality and performance monitoring. We will notify you if cookies are in use and give you the option to accept or manage them.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:

Email: enquiries@cruisingcarers.com
Phone: 07486361841

9. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on this page with the updated date.

Please read our Policies below

All clients must read, sign and return our Terms and Conditions upon booking.